Privacy Policy

Tenby Candle Company ("we" or "us") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [yourwebsite.com], including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Collection of Information

a. Information You Provide: We collect personal information that you voluntarily provide to us when you register on the Site, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or otherwise contact us. The personal information we collect may include your name, email address, mailing address, phone number, payment information, and any other information you choose to provide.

b. Information Collected Automatically: When you visit the Site, we may automatically collect certain information about your device and usage patterns, including your IP address, browser type, operating system, referring URLs, and other similar data.

2. Use of Information

a. Personalization: We may use your personal information to personalize your experience and to deliver customized content and offerings tailored to your interests.

b. Order Processing: We use your personal information to process and fulfill orders, communicate with you about your order status, and provide customer support.

c. Marketing: With your consent, we may use your personal information to send you marketing communications about new products, promotions, and special offers. You may opt-out of receiving these communications at any time by following the unsubscribe instructions provided in the communication.

3. Disclosure of Information

a. Service Providers: We may share your personal information with third-party service providers who assist us in operating the Site, conducting our business, or servicing you, such as payment processors, shipping companies, and marketing partners.

b. Legal Compliance: We may disclose your personal information when required by law, subpoena, or other legal process, or if we believe that such disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

4. Data Security

a. Security Measures: We have implemented appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, and disclosure.

5. Your Choices

a. Opt-Out: You may opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in the communication or by contacting us directly.

6. Children's Privacy

a. Age Restriction: The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age. If you are under 18 years old, please do not provide any personal information on the Site or through any of its features.

7. Changes to Privacy Policy

a. Modification: We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on the Site prior to the effective date of the changes.

8. Contact Us

a. Questions: If you have any questions about this Privacy Policy, please contact us at customerservice@tenbycandlecompany.co.uk